FAQ

Do you offer 24/7 customer service?

-Yes. We offer 24/7 customer support on whatapp, live chat and email.

Are there any hidden costs or setup fees?

There are absolutely no hidden costs or fees associated with any of our hosting accounts.

Can I order even though I do not live in Zimbabwe?

Yes, absolutely! We welcome clients from all over the world and we support all international domain names. With our new multi currency service our clients can make the payments in a variety of currencies, in addition to USD.

What forms of payment do you accept?

  • VISA
  • MasterCard
  • American Express
  • Discover/Novus
  • PayPal
  • Ecocash
  • Bank Deposit (Zimbabwe)
  • Swiping Machine (Harare)
  • Bank Wire

What kind of Technical Support do you provide?

All departments are open 24/7 for your convenience. Our support team will be working with you hand in hand and will always be available to help you with all aspects of your hosting account, including Technical Support as well as billing issues or any other issues that may arise with your account.

From the moment our support team gets your trouble ticket, we will immediately go to work and every step of the job is recorded by our fully automated help site.Since our help ticket system is done through data entry, both you and our support team have copy’s of all communications since the problem started.

The satisfaction of our clients is our number one priority. Excellent customer care is a priority for our support team and they strive to make sure every question is answered adequately and thoroughly and help our customers with the long-run development of their web site.

Are there any hidden costs or setup fees?

There are absolutely no hidden costs or fees associated with any of our hosting accounts.